How to purchase

Delivery:

All shipments will be made within 48 business hour of the completed order and according to the availability of delivery companies. Standard delivery times are as follows: 1 to 2 business days for the city of Santiago, 3 to 5 business days for cities in the Metropolitan Region and regions, and 10 to 12 business days for more remote areas of the country.

 

Store pick up:

To pick up your order at our office, you must have paid through Webpay and have received an email confirming the purchase. The email from the RecreaLibros team confirming your order is ready for pick up should arrive no later than 48 business hours after your purchase. Our address is Av. Francisco Bilbao 2888 (Metro and parking) and our hours of operation are Monday to Friday, from 8.30 am to 6.00 pm. If someone other than you will pick up the order, you must notify us by email and include the name and ID number (RUT).

 

Return and exchanges:

 
At RecreaLibros we want to make your returns and exchanges easy.
Below are what you need to request a refund or exchange:
 
  •  The book must be in perfect condition, as dispatched.
  • You must have proof of purchase.
  • Your request must be started no later than 90 days after you receive the product.
  • Your request must be done by e-mail to [email protected] confirm it at 2 24746486.
  • If the book you receive has any visible flaws, it will be replaced free of charge depending on stock. If there is no availability, you will be refunded via electronic transfer.
  • We only guarantee a return and exchange based on a book flaw, as per regulation.